Official Documents

Privacy Policy mae 44
Personal Data Protection for Malaysian Members

Your personal data is not a commodity. At mae 44, we take your information seriously — backed by bank-grade encryption, clear policies, and an unwavering commitment to your privacy. This document explains exactly what we collect, why we use it, and how it is protected at all times.

Last updated: 1 January 2026
🔒

Our Privacy Commitment

Mae 44's Six Privacy Guarantees to Every Member

This is not just a promise on paper — it is a daily practice we uphold for every mae 44 member in Malaysia.

🔐
256-bit SSL Encryption

All communications between your device and mae 44's servers are protected by 256-bit SSL encryption — the same standard used by Malaysia's leading financial institutions such as Maybank and CIMB.

🚫
No Data Selling

Mae 44 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes without your explicit consent.

🎯
Minimum Data Collection

We only collect data that is strictly necessary to operate our services. No excess data is gathered — our privacy-by-design principle ensures this is upheld at every stage of our processes.

👁️
Full Transparency

You have the right to know what data we hold about you. Through the mae 44 account portal, you can view, download, or request deletion of your personal data at any time.

🏦
Fund & Data Segregation

Your financial data — including deposit records via Touch 'n Go eWallet, DuitNow, GrabPay, or FPX — is stored in an isolated environment with strict access controls and regular audits.

🛡️
Regular Security Audits

Mae 44's security infrastructure undergoes regular technical audits and vulnerability assessments by independent cybersecurity experts to ensure data protection standards remain current.


Your Rights

Your Privacy Rights as a mae 44 Member

As a mae 44 member, you have certain rights regarding your personal data that you may exercise at any time.

👁️
Right of Access

Request a copy of all personal data we hold about you

✏️
Right to Rectification

Correct any inaccurate or incomplete information in your account

🗑️
Right to Deletion

Request the deletion of your personal data (subject to legal requirements)

Right to Object

Object to the processing of your data for specific purposes such as direct marketing

📦
Right to Portability

Receive your data in a structured, machine-readable format

⏸️
Right to Restriction

Restrict the processing of your data under certain circumstances during an investigation

🔔
Right to Notification

Be notified of any data breach that affects your information

📧
Unsubscribe

Opt out of marketing communications at any time, easily

To exercise any of the rights above, please contact us at support@mae44.click


📋
Section 1
Introduction & Scope of Privacy Policy

This Privacy Policy explains how mae 44 ("we", "our platform") collects, uses, stores, and protects your personal data when you use our services. It applies to all registered members, website visitors, and anyone who interacts with the mae 44 platform in any capacity.

Mae 44 is fully committed to protecting member privacy. We understand that your trust is the foundation of our relationship — and that trust is built through genuine transparency about how your data is handled, not through vague or convoluted policies.

This Privacy Policy should be read together with Terms & Conditions mae 44 and constitutes the entire agreement between you and us regarding the handling of personal data.

If you have any questions about this Privacy Policy or how mae 44 handles your data, please contact us at support@mae44.click — we will respond within 24 business hours.
📊
Section 2
Types of Personal Data We Collect

Mae 44 practises the principle of minimum data collection — we only collect data that is strictly necessary for the stated purposes. The following are the categories of data we collect:

2.1 Data You Provide Directly

Data Category Example Information Requirements
Identity Full name, MyKad number, date of birth Mandatory (KYC)
Contact Email address, phone number Mandatory
Address Malaysian residential address When required
Finance E-wallet details (TNG, GrabPay, DuitNow), FPX account For transactions
Access Username, password (encrypted) Mandatory

2.2 Automatically Collected Data

  • Usage data: Games played, session duration, login frequency
  • Technical data: IP address, device type, operating system, browser version
  • Transaction data: Complete deposit, withdrawal, and betting history records
  • Cookie data: Session information and user preferences (see Section 6 for details)
  • Communication data: Records of correspondence with mae 44 customer support
Important Note: mae 44 never collects biometric data (fingerprints, facial recognition), health data, or other sensitive categories of data except where required by law for identity verification purposes.
🎯
Section 3
How & Why We Use Your Data

Mae 44 uses your personal data only for lawful and specific purposes. The following is a complete list of data usage purposes along with the legal basis for each:

  • Registration processing & identity verification: To verify that you meet the age eligibility requirements and to facilitate the KYC process as required under anti-money laundering regulations.
  • Financial transaction processing: To verify and process deposits via Touch 'n Go eWallet, DuitNow, GrabPay, ShopeePay, Boost, or FPX, and to process withdrawals to your account.
  • Gaming services provision: To provide access to slots, Live Casino, Sports Betting for the Malaysia Super League, EPL, badminton, and all other mae 44 products.
  • Customer support: To effectively and efficiently resolve your enquiries, complaints, and technical support requests.
  • Security & fraud prevention: To identify, investigate, and prevent fraudulent activity, money laundering, and violations of the terms of service.
  • Product improvement: To understand aggregated, anonymised usage patterns in order to improve the user experience and introduce relevant new features.
  • Marketing communications (with consent): To send information about mae 44 promotions, bonuses, and new offers — only to members who have agreed to receive such communications.
  • Legal compliance: To fulfil applicable legal and regulatory obligations, including requests from law enforcement agencies where required by a valid court order.
Mae 44 will not use your data to make automated decisions that have legal or similarly significant effects on you without appropriate human review.
🤝
Section 4
Sharing Data with Third Parties

Mae 44 does not sell, rent, or share members' personal data for third-party marketing purposes. However, there are specific situations where we may need to share your data with selected third parties in order to operate our services:

4.1 Payment Processors

Transaction data that must be shared with payment processors such as the Touch 'n Go eWallet, DuitNow, GrabPay, ShopeePay, Boost, and FPX bank gateways to process your deposits and withdrawals. These processors are bound by strict confidentiality agreements.

4.2 Game Providers

Basic game data required by third-party game providers such as Pragmatic Play, Evolution Gaming, and Microgaming to deliver their games. This data is generally limited to the player ID and betting records relevant to the game in question only.

4.3 Legal Requirements

Mae 44 may be required to disclose your data to the authorities where mandated under Malaysian law, including on the basis of a valid court order, criminal investigation, or anti-money laundering compliance requirements.

Our commitment: Every third party we share data with is bound by a strict Data Processing Agreement and must comply with the security standards set by mae 44. We do not share data with any third party that fails to meet these standards.
🔒
Section 5
Data Security Measures

Mae 44 invests heavily in cybersecurity infrastructure to protect members' personal data. The following technical and organisational measures are continuously in place:

  • Data-in-transit encryption: All data communications use TLS 1.3 and 256-bit SSL encryption — no data is transmitted in plain text across the network
  • Encryption at rest: Sensitive data such as financial information and identity documents is encrypted when stored in mae 44's database
  • Strict access controls: Only authorised personnel with a legitimate business need may access member personal data, and every instance of access is logged and audited
  • Two-factor authentication (2FA): Available and recommended for all mae 44 member accounts as an added layer of protection
  • 24/7 monitoring: mae 44's security systems are monitored around the clock to detect any suspicious activity or unauthorised access attempts
  • Regular penetration testing: Independent cybersecurity experts conduct regular penetration testing to identify and patch vulnerabilities
  • Secure backups: Data is regularly backed up to a secure location and tested for recoverability
Data Breach: In the event of a data breach affecting your personal information, mae 44 will notify you in a timely manner and take immediate remedial action. Our members' interests are always our top priority.
🍪
Section 6
Cookies, Pixels & Tracking Technologies

Mae 44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the mae 44 website.

Types of Cookies We Use

  • Essential Cookies: Required for the platform to function properly — including login session management, security, and basic preferences. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how visitors use the mae 44 platform — for example, which pages are visited most. This data is used in aggregate and anonymised form.
  • Functional Cookies: Stores user preferences such as language, preferred currency, and other site settings to enhance your convenience.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the mae 44 platform.

🗄️
Section 7
Data Retention Period

Mae 44 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by law. The following are our data retention guidelines:

  • Active account data: Retained for the duration your account remains active and for a reasonable period following account closure
  • Financial transaction records: Retained for a minimum of 7 years from the transaction date to comply with Malaysia's anti-money laundering legal requirements
  • KYC records: Retained for up to 5 years after account closure, or as required by the relevant authorities
  • Support communication logs: Retained for 2 years for reference and dispute resolution purposes
  • Marketing data: Deleted within 30 days of unsubscription or upon request for erasure
Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.
📝
Section 8
Changes to This Privacy Policy

Mae 44 reserves the right to amend or revise this Privacy Policy from time to time in response to changes in business practices, new technological requirements, or updates to relevant legislation.

When material changes are made to this policy, mae 44 will:

  • Updating the "Last updated" date at the top of this document
  • Sending a notification to your registered email address at least 14 days before the changes take effect (for material changes)
  • Displaying a clear notice on the mae 44 homepage regarding the changes

Continued use of the mae 44 platform after the effective date of any changes constitutes acceptance of the amended policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

📬
Section 9
How to Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or mae 44's handling of your personal data, please contact us through the following channels:

  • Privacy email: support@mae44.click — use the subject line "Privacy Enquiry" or "Data Request"
  • Live Chat: Available 24/7 on the mae 44 platform — select the "Privacy & Data" category
  • Response time: We aim to respond to all privacy-related enquiries within 72 business hours

For formal requests relating to your privacy rights (access, correction, deletion), please include proof of identity so we can process your request securely and accurately.

Our commitment: We take every privacy enquiry seriously. No question is too small — if you're unsure about anything relating to your data at mae 44, ask us and we'll give you a clear, honest answer.

Related Documents

Trust mae 44

Your Data Is Safe. Your Game Is Fun.

Now you know exactly how mae 44 protects your privacy. Register today and enjoy a platform that's not only fun, but fully secure and transparent.

Personal data protection is your right · mae 44 is 100% committed · 18+ only

Bahasa Melayu